
Co-Creation Strategies for Breakthrough Innovation | Leading Change | Framework for Strategic Innovation |
Services Innovation | Open Innovation | Knowledge Management & Innovation | Services Design |
Managing Implementation | The Innovation Portfolio | Client-centric Innovation Strategies

 
Managing the innovation process for strategic breakthroughs. This insightful web lecture will look at
why organizations today are looking atinnovation as a critical strategy for sustainable advantage and will provide a framework for creating a holistic and managed innovation process.
- What is innovation? Understanding creating value
- Ten types of innovation: Thinking beyond products
- A framework for Strategic Innovation: The seven principles of Strategic Innovation
- A managed innovation process: Diverging and converging
Session leader: Derrick Palmer
Annual Members: Included in innovationcultures annual learning plan
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Co-creation Strategies for Breakthrough Innovation
When potential users collaborate closely with designers and researchers at the very beginning of the innovation process, deep insights into people’s needs can be recognized. This initial phase, known as the “fuzzy front-end”, is characterized by its divergent and exploratory nature. Often, it is not known whether the innovation outcome will be a new service, product, process, delivery channel, business model and so forth, or combinations of these.
In this web lecture we will review the wide range of activities in the fuzzy front-end, and its increasing importance in creating viable innovation outcomes. Moreover, with increasing participation by users, the innovation and design processes are also changing.
- What is the “fuzzy front-end” and why is it so important now?
- User-centered strategies for uncovering real needs
- Design-led strategies for anticipating future needs
- Towards co-creation and co-design strategies
- The customer and citizen as partners in a human-centered process
- Changing roles in open innovation
- A first look at real world co-creation
- Getting the experience right in the health sector
Session leader: Liz Sanders, PhD
Annual Members: Included in innovationcultures annual learning plan
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In this innovationcultures pod cast series, Teresa Di Cairano, Intervista’s Innovation & Design Director, interviews Allan Jones, PhD – consultant with EM-I and expert in leading organizational change. This timely conversation provides valuable insight into leading innovation in organizations:
- Leading change and change management: What’s the difference anyway?
- Beyond command and control: Future-making and leading the unknown
- Deep knowledge approaches to leadership: Navigating between the conscious and unconscious mind
- Towards co-creation and co-design strategies
- Emergence Vs process: Beyond boxes and arrows to leading an innovative culture
Session leader: Allan Jones, PhD
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Client-centric innovation and design strategies are increasingly being recognized by organizations engaged in product as well as services innovation – and in fact, these methods are also being successfully applied to public sector and social innovation challenges.
This insightful web lecture will explore the critical role of design thinking and best-practice methods for developing client/citizen-centric innovation strategies.
- Design-thinking - The changing landscape
-Why technology-driven innovation is not enough
- Beyond functionality – Designing the experience
- Innovation strategy: Services/products vs. platforms
- Understanding the innovation process
- Real world methods for client-centric innovation
- Enabling cross-functional teams for strategic change
Session leader: Vijay Kumar
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View extract here (right click and save as target to download ) 
Given the growing importance of the services sector in the economy, any focus on innovation should also include implications of services innovation. This research report will provide an overview of the services innovation landscape and the unique challenges of fostering innovation in services.
- Diversity of services
- Services and knowledge-intensity
- Innovation approaches
- Human capital and organizational structure
- Policy implications
Authored by: Inta Cinite, PhD
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Accelerating business cycles and the need for faster customer-centric solutions is resulting in a trend towards more and more open innovation. This research report will review the core concepts of open innovation as well as organizational implications such as business models, structure and people. The report will also review the benefits and challenges of creating and leading in a collaborative ecosystem.
- Getting past the 'not invented here' precepts
- Making the decision to pursue open innovation
- Sources of open innovation (from lead-user to suppliers to crowd sourcing).
- Implications of open business models
- Managing the open organization and enabling technologies
- Making it work: Innovation metrics and more
Click here for more information
View extract here
Authored by: Inta Cinite, PhD
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Increasingly innovation is being understood as a learning process. From idea viruses to the corporate immune systems that sometimes resist them, the role of knowledge and knowledge management continues to be strategic in creating a culture of innovation.
This insightful session will review emerging practices for evolving our enterprise DNA with the memes for change. Knowledge management expert, Michael Kull will also review social technologies for harnessing collective intelligence and the role of storytelling in innovation.
Leverage Knowledge Management & Human Capital for Innovation
- Innovation: Learning faster than the competition
- Innovation ecosystems: A new model for cultivating innovation
- Knowledge retention strategies for innovation
- Values: Understanding your knowledge cultures
- The social life of innovation: Building communities and social networks
- A real-world look at knowledge-based innovation strategies
Session leader: Michael Kull, PhD
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Services are gaining increasing importance in the economy. In this session, both business and public sector enterprises will gain timely insight into the trend towards client and citizen centric service innovation.
Through a real-world lens, we’ll look at service as a journey - a sequence of critical, human-centric or technology-based encounters that take place over a period of time across multiple paths. Each encounter must be sensitively designed to ensure a positive experience of the overall journey.
- Services innovation: Why it's everybody's business
- Attributes of services thinking
- The service experience: Client-centric vs. process-centric
- Real-world service innovation: The journey, encounters, and touch points
- Creating value: emerging metrics for services
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Translating insights into design opportunities is a critical stage in realizing innovation initiatives. This webinar will review an iterative process that assists in articulating design imperatives that are focused on creating value for customers.
- From opportunities to concepts
- Articulating the value and business proposition
- Creating high-level design imperatives
- Early-stage validation
- Iteration and refinement
- Lessons learned from the real world
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This later activities of the innovation process involve switching gears into the implementation mode. In this webinar, team members will learn how to evaluate opportunities, manage risk, and ensure timely and disciplined implementation.
- The role of the convergent mode and traditional business analysis
- Opportunity evaluation and selection
- The innovation portfolio: Managing risk and reward
- Project management for the new initiative
- Taking a disciplined approach to implementation
- Lessons learned from the real world
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Well researched, provides world-class thought leadership to your organization
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Cost effective, easy to share
way to support a culture of
innovation across your enterprise
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Timely, e-learning program
delivered through executive web
lectures, research reports, videos and more


Is your organization serious about change? Take innovation across the enterprise with this cost effective program.
Call us today at 1 800 397 9744
More info

"The Framework for Strategic Innovation web lecture was informative and useful. I have integrated the knowledge and tools into my change management toolkit."
Sara,
British Columbia Government
"Thank you for the excellent webinar and look forward to participation in future sessions."
Kaiyan Fu,
St. Michael’s Hospital
"Thanks to the presenter and team – Great stuff!"
Jean Desforges M.Sc., M.B.A.,
Director, New Product Development, BD & L
Novartis Pharmaceuticals Canada Inc.
"Great session and informative to the legislative reform agenda we are embarked on (towards a results based regulatory framework)."
Kevin Murphy,
Saskatchewan Government

Open Innovation
Connected World
Calls for Open Innovation
A researchreport for innovation leaders.
Accelerating business cycles and the need for faster customer-centric solutions is resulting in a trend towards more open innovation. This vendor independent researchreport reviews the core concepts of open innovation as well as organizational implications such as business models, structure and people.
The report will also review the benefits and challenges of creating and leading in a collaborative ecosystem.
21 pages, plus references. View Extract
Click here to order your copy >>
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